CT Airlink does not guarantee a booking or the availability of vehicles if the client is
making a reservation
less than 12 Hours in advance or for the same day as their flight. We urge the customers to call or text at
1-203-706-9996 to check for availability. We are not responsible for any damages incurred by
the customers due to
CT Airlink’s failure to execute any of the transportation services as promised. If such a
situation arises when
the customer's damages are limited to the unused value of the ticket that was purchased from us.
Further, CT Airlink is not accountable for any belongings that are left behind by
the client, in or out of
the vehicle. If you do forget something in a vehicle please call our office straight away so that we can try to
locate it for you. The client takes full financial liability for any damages inflicted to the vehicle by them or any
members of their party, whether willfully or accidentally, in the duration of their ride.
Cancellations are accepted. Please contact 1-203-706-9996 via call or text for any
cancellations or via email at
info@ctairlink.com
Nevertheless, a cancellation fee will be charged to your credit card if the trip is not canceled within the
allotted time period. Customers are expected to inform our customer care representative about a cancellation, a
minimum of 3 hours prior to the designated pickup time and at least 6 hours in advance for any pickups
from surrounding areas, in order to avoid any cancellation fees.
We are not responsible for missed/canceled/ diverted passenger flights or trains, or any other incident which causes your failure to comply with the required cancellation policy. If you do not inform us about any delays or cancellations and if we are unable to make any contact with the registered contact person even after waiting for 15 minutes from the scheduled pick-up time, then the ride will be deemed as a no-show and will be discarded. So make sure that you are on time at the designated pick-up location or notify us regarding any change to your CT Airlink reservation, as it might result in a no- show charge, equal to the full fare of the trip plus all other charges.
For payments made through credit cards, the clients are to provide the card details ahead of time for the pre-approval process. This is requested just to avoid fraudulence and is not the payment for the trip. When making a reservation with a credit or debit card, a preliminary charge equivalent to 150% of the quoted fare is placed on the card to secure the estimated total with trip charges, tolls, parking, gratuity, additional stops, additional time and off-hour surcharge. The balance amount is released after the total fare is calculated for the rendered New Jersey Limo Service.
CT Airlink sedans and luxury sedans have room for no more than 4 adult passengers with 3 standard size luggage, while our SUV can accommodate up to 6 passengers with 6 standard size luggage. The client accepts this passenger capacity of the vehicles at the time of reservation and has to ensure that it shall not exceed. CT Airlink reserves the right to terminate the trip without any reimbursement in case of the client’s non-compliance with the set limit.
CT Airlink ensures to maintain and protect the customer’s privacy. Any and all personal information registered or provided to us is used only for reservation and billing purposes and is not passed on, traded or sold to third parties. Additionally, we use the latest encrypted secure server for our payment gateways, to provide the best Limo Service in NJ by ensuring a safe online transaction for our customers and make sure that no duplicity, identity theft or fraud occurs. All transactions are in US dollars.
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