Terms, Conditions and Privacy policy

Luggage Policy

Sedans and Luxury Sedans can accommodate up to 4 passengers with 3 standard size pieces of luggage. SUV can accommodate up to 6 passengers with 6 standard size pieces of luggage.

Credit Card Policy

When paying by credit card, you must supply the credit card number in advance for pre-approval. This is only for pre-approval purposes and does not constitute payment for the trip. Upon reserving with a credit or debit card, a preliminary hold equivalent to 150% of the quoted fare is placed on the card to secure the anticipated total including tolls, gratuity, additional stops, and waiting time. This hold is released when payment is processed at the end of the Trip or approximately 3-5 business days after the trip.

Cancelation Policy

A fee may be charged to your credit card for any trip not cancelled within the allotted time.

In order to avoid cancelation fees, customers must notify a customer service representative of a cancelation at least 3 hours in advance for pickups in New York City 5 Boroughs including Airports and at least 6 hours in advance for pickups in Connecticut, Westchester and New Jersey including Newark Airport.

Cancellations are accepted by Email: ctairlink@gmail.com and Text or Phone at 1-203-706-9996.

No Show

If CT Airlink is unable to contact the passenger or related contact person after 15 minutes of the scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered a no-show and will be abandoned. Not being at your pick-up location without notifying CT Airlink Service may result in a no- show charge (Full Fare).


CT Airlink is not responsible for any consequential damages that the customer's may sustain as a result of CT Airlink failure to perform any of the transportation services promised. If CT Airlink fails to adequately perform the services promised, the customer's damages are limited to the unused value of the ticket that the customer purchased from CT Airlink. CT Airlink is not responsible for late arrivals, Inconvenience or damage from delayed service to any point or destination. We strongly recommend contacting your airline during peak travel periods or extreme weather conditions to verify your Airlines departure time.

If the purchaser is making a reservation less than 12 Hours in advance or for the same day as their flight, the purchaser must Call or Text at 1-203-706-9996 to check for the availability for that day.

Privacy Policy

At CT Airlink we are committed to protecting your privacy. We use the information you provide to secure your CT Airlink reservation.

At some point in the future, we may use the information we collect to occasionally notify you about important functionality changes to the web site, new CT Airlink services, and special offers we think you'll find valuable. If we do so, you'll be provided an opportunity to decline these offerings.

CT Airlink Inc. does not sell, trade, or rent your personal information to others.

We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. A secure server running the latest encryption handles all our payments. There is no safer way to order online.

All transactions are in US dollars.