Frequently asked questions
What are the passenger and luggage capacities of the various vehicles?
Sedans and Luxury Sedans can accommodate up to 4 passengers with 3 standard size pieces of luggage. SUV can accommodate up to 6 passengers with 6 standard size pieces of luggage.
Reservations and Traveling
How much notice is required to make a reservation?
CT Airlink suggests that you book a reservation 12 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups. You may call us or text us at 1-203-706-9996 for same-day availability.
Will I get a call when my car arrives?
As a courtesy to our customers we do attempt to contact all our customers when their drivers are on location. However, we are not always able to contact passengers upon a driver’s arrival due to heavy call volume.
Can the driver come into my building to pick up my luggage and bring it out to the car?
Unfortunately, drivers are unable to leave their vehicles unattended. The drivers will be pleased to assist with your luggage from the front of your building to the vehicle.
How much notice is required to cancel a reservation?
CT Airlink requests that our customers cancel their reservations at least 3 hours in advance for pickups in NYC 5 Boroughs including Airports and at least 6 hours in advance for pickups in Connecticut, Westchester and New Jersey including Airports. Cancellations made after the requested time-frames are subject to fees.
May I make a last minute change to my reservation?
CT Airlink attempts, to the best of its ability, to accommodate last minute changes.
If you would like to make a change to your reservation, please notify us of your change at least 3 hours in advance for pickups in NYC 5 Boroughs including Airports and at least 6 hours in advance for pickups in Connecticut, Westchester and New Jersey.
If I have already booked a reservation from the airport, what should I do once I land?
After you retrieve your luggage, please call us with your confirmation number so that we can direct you to your car. The driver will pick you up within minutes at the Passenger Pick-Up Areas, which is located outside the Terminals. You may reach us at (203) 706-9996.
For airport pickups, must I reserve a car in advance or can I call for a car once I land? How long will it take to pick me up?
CT Airlink can generally provide unscheduled airport pickups. Please call us once you have landed to check our availability. If you would like to ensure availability, we recommend that you book a car 12 hours in advance. It takes approximately 5-10 minutes for the driver to pull up to your terminal.
Can I get a receipt when I pay in cash?
Yes. Your driver will provide you with a cash receipt in the vehicle at the end of your trip. If you forgot to get a receipt in the vehicle, you can call our office at (203) 706-9996 Mon-Fri between 9am-5pm and request that a receipt be faxed or mailed to you.
Who is responsible for any toll charges incurred during my trip?
Passengers are responsible for any toll charges incurred throughout the trip. Upon arrival at your destination, your driver will inform you of the additional toll charge. The fare quoted by a reservationist or on our website does not include the toll amount.
Is tipping mandatory? Is there a set percentage I must tip?
When traveling in a Sedan, Luxury Sedan, SUV, Mini-Van, 9-passenger Van, 13-passenger van and stretch limousine, the gratuity is 20% required.
May I pay with a personal or business check?
No, we do not accept checks. We accept cash, all major credit cards, including American Express, Visa, MasterCard and Discover.
Does CT Airlink charge for waiting time? If so, how is waiting time charged?
Yes. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments.
Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip.
We do not charge waiting time for curb side pick-ups at the airport.
We charge waiting time for meet & greet service at the airport.
For all MEET AND GREET please be advised:
For international flights the first 45mins are free all additional waiting time is billable.
For domestic flights the first 30mins are free all additional waiting time is billable.
Does the fare include tolls and tip?
The fare does not include tolls & fuel surcharge. Tip, waiting time and extra stops are additional.
When parking fee applies and how much is parking fee?
Parking fee applies when you request meet & greet service at the airport. Parking fees range from $3 to $20.
CREDIT CARD PAYMENTS
When paying by credit card, you must supply the credit card number in advance for pre-approval. This is only for pre-approval purposes and does not constitute payment for the trip. Upon reserving with a credit or debit card, a preliminary hold equivalent to 150% of the quoted fare is placed on the card to secure the anticipated total including tolls, gratuity, additional stops, and waiting time. This hold is released when payment is processed at the end of the Trip or approximately 3-5 business days after the trip.
How can I apply for a corporate account?
To apply for a corporate account, you may contact our Corporate Sales manager at 1-203-706-9996.